A broken phone, a factory reset, a cracked screen, or a moment of panic after losing a device. Whatever happened, B2B Computer Support helps businesses and individuals across Toronto and the GTA recover photos, contacts, messages, and critical data from iPhones and Android phones, quickly, safely, and without unnecessary jargon.
Every day, business owners and their staff across the GTA face the same sinking feeling. A phone drops, a screen goes black, a factory reset gets triggered by mistake, or a water incident at the worst possible moment. And all the contacts, photos, messages, and work emails that were on that device suddenly seem unreachable.
The situations we hear about most from Toronto businesses include:
The most important thing to know: stop using the device immediately. Every action taken on a phone after data loss can reduce the chances of a successful recovery. The sooner you contact us, the better.
At B2B Computer Support, we recover data from both iPhones and Android phones, covering a wide range of situations from simple accidental deletions to more serious physical damage. We explain everything clearly, we tell you honestly what is and is not recoverable, and we never charge you if recovery is not possible.
Whether your iPhone has a cracked screen, will not turn on, was restored to factory settings, or has suffered water damage, we assess the situation properly before attempting anything. We recover photos, contacts, text messages, notes, emails, and more from iPhones across all models, and we tell you upfront what we realistically expect to be able to retrieve.
Android devices, including Samsung Galaxy, Google Pixel, Motorola, OnePlus, and others, each have their own way of storing data. We work across all major Android brands and can often recover photos, messages, contacts, WhatsApp data, and business documents from devices that appear completely dead, unresponsive, or wiped.
A phone that has been dropped in water, suffered impact damage, or has a cracked screen hiding a still-functioning storage chip is not necessarily lost. We assess the physical condition of the device and advise honestly on the best approach, rather than simply telling you it cannot be done without looking properly.
Accidentally deleting photos, clearing a device before transferring data, or performing a factory reset without backing up first are among the most common reasons people contact us. Data is not always gone after these events, especially if the device has not been heavily used since the deletion occurred.
When a staff member's phone breaks and it holds business contacts, emails, customer messages, or documents that were not backed up properly, the impact goes beyond just losing a device. We treat these situations with the same urgency and confidentiality we bring to any other business IT issue, and we can help you put a proper backup policy in place afterward so it does not happen again.
There are data recovery specialists in Toronto who focus exclusively on laboratory-grade forensic work for serious, large-scale situations. That is not who most small businesses or individuals need. Here is what makes our approach the right fit for most situations we see every day.
Not necessarily, and this is one of the most important things to understand. When a phone is factory reset or data is deleted, it is often removed from the visible file system but the actual data can remain on the storage chip until it is overwritten by new activity. This is why stopping use of the device immediately is so critical. The sooner you contact us after the deletion or reset, the better the realistic chances of recovery.
In many cases, yes. A cracked or unresponsive screen does not necessarily mean the data storage inside the phone is damaged. The phone's storage and the screen are separate components. We can assess the physical condition and advise on the most likely recovery approach without committing to any work or cost until you have all the information you need.
A phone not turning on is one of the most common situations we see, and it does not automatically mean the data is lost. The reason for the power failure matters enormously. Some causes leave the data completely intact and recoverable, while others are more complex. We assess the situation honestly and tell you what is realistically possible before any work begins.
This depends entirely on the situation, the type of phone, the cause of the data loss, and what specifically needs to be recovered. Straightforward logical recoveries, such as accidentally deleted photos from a functioning phone, can sometimes be addressed relatively quickly. More complex physical damage situations naturally take longer. We always give you a clear and honest timeline once we have assessed your specific situation.
We take data confidentiality seriously and only access what is necessary to complete the recovery you have requested. We do not retain, copy, or review any of your personal information beyond what is required. For business data specifically, we understand the sensitivity and handle it with the same confidentiality standards we apply to all business IT work we do.
Do not try to turn it on, do not put it in rice, and do not attempt to charge it. These are common responses that can actually cause more damage. Switch it off if it is still on, keep it in a dry place, and contact us as soon as possible. The actions taken immediately after water damage significantly affect whether recovery is ultimately possible.
This depends on the device, how the app stored its data, and whether a backup existed. Photos are generally the most recoverable type of data. App-specific data like WhatsApp messages can sometimes be retrieved if local backups were stored on the device, while other times they require a backup from iCloud or Google Drive to restore. We assess what is specifically available in your situation and tell you honestly what is possible.
There is a reasonable chance, depending on whether those contacts were synced to any cloud account such as iCloud, Google, or Microsoft 365. If they were only stored locally on the phone and the device was wiped, recovery becomes more challenging but is sometimes still possible. We assess the situation specifically and, regardless of the outcome, can help you put a proper contact sync and backup policy in place to prevent this happening again.
B2B Computer Support offers many managed services for businesses across Toronto and the GTA, including infrastructure management, data backup, security management, Microsoft 365 support, and full IT troubleshooting. If your business is ready to stop losing important data from unprotected phones and devices, we can put a proper backup and data protection policy in place for your whole team.
Please get in touch with us for a free, no-obligation quote today at (416) 247-8324 or contact us online for a FREE Consultation. We provide IT Support, Consulting, and Maintenance for businesses in Toronto, North York, and Greater Toronto (GTA). References are available upon request.
